‘Digital Eavesdropping’: The Consumer Goods Giant Aims to Harness Vaseline’s Social Media Breakthrough.
Originally found more than 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline might not appear as an obvious target for digital platform algorithms.
Yet the brand’s emergence as a popular subject on TikTok has positioned it at the vanguard of an promotional upheaval, where major corporations are spending big on content creators and reducing expenditure on advertising goods in traditional media.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a derivative of drilling. Currently, a wave of amateur-created clips have recorded its extensive utilization in “life hacks”.
It has been touted as a remedy for cleaning shoes or prolonging the scent of perfume, as well as a fix for noisy doorways. It has even been deployed to prevent the annoyance of chip seasoning clinging to fingers.
Harnessing the Hype
Detecting the product’s new life online, executives at the multinational boosted the tips by tasking their in-house experts with verification and providing creators with the outcome data.
Assertions that it diminished the burn from hot food on the lips were given the thumbs up. This was also the case for ideas it could prolong perfume and revive leather bags. Proposals that it might whiten teeth or make eyelashes longer were refuted.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. However, this online trend has helped convince executives to dramatically increase investment in content creators.
This monitoring of online platforms to guide corporate planning has been termed “social listening”. Fernando Fernández, newly named, has stated the intention is to spend half of its colossal advertising budget on social media content.
Shifting to Modern Engagement
Selina Sykes, who is leading the online push, said the company was just evolving with contemporary approaches of connecting with customers. She said interacting online “without killing the party” was crucial.
“What is the key to genuine brand integration? This remains our core objective as brands, since the era of community gossip and discussing household products.
“We are witnessing a departure from a mass communication approach, where we would just broadcast out … Currently, it's countless discussions, many communities. The evolution of platform algorithms means that these communities feel niche, but they’re not.
“Ensuring your product is discussed by users, mentioned by individuals, that fosters reliability and pertinence. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The strategy reflects profound shifts occurring in how media is consumed, with Gen Z and millennial audiences allocating more attention to digital networks than traditional TV, print, or radio.
The transition is visible in falling revenues for TV and print advertising. In the UK, advertising income for leading TV channels have dropped substantially in real terms since 2019.
The Creator Economy Boom
It also reflects a media convergence as large companies almost become production houses themselves, partnering with numerous influencers to enhance their items.
A commercial director at a major talent agency said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Many companies report to us people trust recommendations from the individuals they follow over traditional advertisements. This is a persistent pattern.”
He said brands could also save money by focusing on influencers over big traditional media campaigns, which also enables easier content adjustment to gauge performance.
The approach is growing. Marketing investment on influencer marketing is rising at quadruple the rate than the media industry overall. Stateside, it has more than doubled since 2021 and is projected to reach tens of billions in 2025.
The Enduring Power of Broadcast
Despite the huge changes, executives said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to drive countrywide discourse.
She added: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”